1. Agreement to Terms
These Terms of Service (“Terms”) form a binding agreement between you (“Client”, “you”) and NuvoraWeb LLC, a Delaware limited liability company doing business as Nuvora (“NuvoraWeb LLC”, “Nuvora”, “we”, “our”, “us”) governing your access to and use of our website at nuvoraweb.com and any web design, development, hosting, and related services we provide (the “Services”).
By using the Site, signing a package agreement, or subscribing to a paid plan, you agree to these Terms and the package agreement that applies to your plan. If you do not agree, do not use the Services.
2. The Services
Nuvora designs, builds, hosts, and maintains websites under subscription plans (Starter at €100/month and Growth at €500/month). The specific scope and deliverables of each plan are defined in the signed package agreement for your plan and, where applicable, in these Terms.
We may update, improve, or modify the Services from time to time. We will not materially reduce the features of an existing subscription plan without reasonable notice.
3. Fees, Billing & Subscriptions
There are no upfront build fees. You choose a plan (Starter or Growth), sign the package agreement for that plan, and subscribe through Stripe. Your first monthly payment activates the agreement and we begin design, development, hosting, and the ongoing Services included in your plan.
Subscription fees are billed monthly in advance through Stripe in the currency shown at checkout. A yearly billing option may be available under your signed package agreement; if you choose it, cancellation and refund rules for that term apply as set out in your agreement and our Refund Policy.
By subscribing, you authorize Stripe to charge your chosen payment method on a recurring basis until the subscription is cancelled in accordance with these Terms and your package agreement.
You are responsible for keeping your billing details accurate and up to date. If a payment fails and is not resolved within 14 days, we may suspend the Services (including taking your website offline) until payment is brought current.
All fees are exclusive of any applicable taxes, levies, or duties, which you are responsible for paying.
4. Ownership of Code & Intellectual Property
Nuvora retains full ownership of all code, design files, templates, frameworks, animations, and underlying technology used to build and operate your website. Your subscription grants you a limited, non-exclusive, non-transferable license to use the website we build for you for the duration of your active subscription.
Content that you provide to us - including your brand name, logos, copy, photographs, and any other materials you upload or send to us - remains your property. You grant Nuvora a license to use, reproduce, and display that content solely for the purpose of delivering the Services.
After 12 continuous months on an active subscription, you may request a one-time buyout for full transfer of the codebase. Buyout fees are quoted separately and are not included in your monthly subscription.
We may showcase the work we deliver to you in our portfolio, on our website, and in marketing materials, including screenshots, the client name, and a link to the live site, unless you ask us in writing not to.
5. Cancellation & Termination
Unless you have selected the yearly option in your signed package agreement, plans are month-to-month. You may cancel at any time by contacting us at info@nuvoraweb.com. Cancellation takes effect at the end of a 30-day written notice period beginning on the date we receive your cancellation request.
If you selected the yearly option, cancellation is subject to the rules in your signed package agreement. Early termination during a yearly term does not entitle you to a refund of fees already paid.
Because Nuvora retains ownership of the code that powers your website, your website will be taken offline on the effective date of cancellation. We do not transfer the codebase, source files, hosting environment, or design system to you or any third party on cancellation.
We may suspend or terminate the Services immediately, with or without notice, if you (a) breach these Terms, (b) fail to pay fees when due (subject to the grace period in Section 3), (c) use the Services for unlawful, fraudulent, or abusive purposes, or (d) put us, our infrastructure, or other clients at material risk.
6. Refund Policy
Except where applicable law requires otherwise, all fees - including subscription fees, yearly plan fees, and buyout fees - are final and non-refundable. Early termination during a yearly term does not result in a refund of fees already paid.
Full details, including US and EU consumer rights, are set out in our Refund Policy, which is incorporated into these Terms by reference.
7. Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information, content, and feedback needed to deliver the Services.
- Ensure that any content you supply does not infringe third-party rights (copyright, trademark, privacy, or otherwise) and complies with applicable law.
- Not use the Services to host or distribute illegal, harmful, defamatory, deceptive, or malware-laden content.
- Maintain the security of any credentials we issue to you (e.g., CMS logins) and notify us promptly of any suspected unauthorized access.
8. Third-Party Services
The Services rely on third-party platforms, including Vercel (hosting), Stripe (payments), Notion (lead and project storage), Google (advertising and analytics), and may rely on others required for specific integrations (e.g., booking, email, e-commerce). Your use of those platforms via our Services is also subject to their own terms.
We are not responsible for outages, changes, deprecations, or security incidents originating with third-party providers, but we will use reasonable efforts to mitigate the impact on the Services.
9. Disclaimers
The Services are provided on an “as is” and “as available” basis. Except where prohibited by law, Nuvora disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Services will be uninterrupted, error-free, or completely secure.
We do not guarantee any specific business outcome, search ranking, conversion rate, or revenue level from your website.
10. Limitation of Liability
To the maximum extent permitted by law, Nuvora's total aggregate liability arising out of or relating to these Terms or the Services is limited to the total fees you paid to Nuvora in the three (3) months immediately preceding the event giving rise to the claim.
In no event will Nuvora be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages.
11. Indemnification
You agree to defend, indemnify, and hold harmless Nuvora and its officers, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of (a) content you provide to us, (b) your use of the Services in breach of these Terms or applicable law, or (c) your infringement of any third-party right.
12. Confidentiality
Each party agrees to keep confidential non-public information shared by the other party in connection with the Services, and to use it solely for the purpose of performing under these Terms. This obligation survives termination.
13. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date below. Material changes will be communicated by email or via a notice on the Site at least 14 days before they take effect. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
14. Governing Law & Disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, except where mandatory consumer-protection law in your country or state of residence provides otherwise.
15. Contact
Questions about these Terms? Reach out to us:
- NuvoraWeb LLC
- Email: info@nuvoraweb.com
- Or use our contact form.