1. Agreement to Terms
These Terms of Service (“Terms”) form a binding agreement between you (“Client”, “you”) and NuvoraWeb LLC, a Delaware limited liability company doing business as Nuvora (“NuvoraWeb LLC”, “Nuvora”, “we”, “our”, “us”) governing your access to and use of our website at nuvoraweb.com and any web design, development, hosting, and related services we provide (the “Services”).
By using the Site, signing a Master Services Agreement (or package agreement), subscribing to a paid plan, or accepting a Tailored quote, you agree to these Terms and the signed agreement that applies to your engagement. If you do not agree, do not use the Services.
When you sign a Master Services Agreement with NuvoraWeb LLC, that signed agreement is the complete agreement for your engagement. If these Terms and your signed Master Services Agreement conflict, the signed Master Services Agreement controls for that engagement.
2. The Services
Nuvora designs, builds, hosts, and maintains websites. Our current offerings include subscription plans - Starter (€100/month) and Growth (€500/month) - and Tailored engagements quoted to fit a scoped brief (which may be smaller, larger, one-time, or ongoing). The specific scope and deliverables are defined in the signed package agreement or statement of work for your engagement and, where applicable, in these Terms.
We may update, improve, or modify the Services from time to time. We will not materially reduce the features of an existing subscription plan without reasonable notice.
3. Fees, Billing & Subscriptions
Subscription plans (Starter and Growth). There are no upfront build fees on Starter or Growth. You choose a plan, sign the package agreement, and subscribe through Stripe. On monthly billing, your first payment activates the agreement and we begin design, development, hosting, and the ongoing Services included in your plan. On yearly billing with a free trial, nothing is charged at checkout until the trial ends unless you cancel first; Stripe then bills the yearly amount under your agreement.
Monthly fees are collected via automatic Stripe subscription in the currency shown at checkout - monthly in advance, or yearly when you select that option. Cancellation and refund rules for fixed terms apply as set out in your agreement and our Refund Policy.
By subscribing, you authorize Stripe to charge your chosen payment method on a recurring basis until the subscription is cancelled in accordance with these Terms and your package agreement.
Bank transfer or crypto payments are only available for 6-month or 12-month prepaid periods, as stated in your signed agreement.
Tailored engagements. Tailored work is quoted separately. Fees, payment schedule, ownership, hosting, and delivery terms are set out in the signed quote or statement of work. Tailored may include a one-time payment, a retainer, or another structure - it is not the same as Starter or Growth subscription billing, and it may include amounts due before or during the build.
You are responsible for keeping your billing details accurate and up to date. Overdue amounts may attract interest at 1.5% per month. If a subscription payment fails and is not resolved within 14 days after written notice, we may pause or suspend the Services (including taking your website offline) until payment is brought current.
All fees are exclusive of any applicable taxes, levies, or duties, which you are responsible for paying.
4. Ownership of Code & Intellectual Property
Content that you provide to us - including your brand name, logos, copy, photographs, branding, and any other materials you upload or send to us - remains your property. You grant Nuvora a license to use, reproduce, and display that content solely for the purpose of delivering the Services.
Nuvora retains ownership of the frameworks, reusable components, development tools, and underlying technology used to build and operate your website. While fees are current, you have a full license to use the website we build for you.
After 24 consecutive months of payment on an active Starter or Growth subscription - or upon payment of the ownership transfer fee stated in your signed agreement (Exhibit A) - you receive full ownership of the website, including the underlying code specific to the project. The ownership transfer fee is quoted in your agreement and is not included in your subscription.
For Tailored engagements, code ownership, hosting, and handover are as stated in your signed quote or statement of work (for example, a one-time build with ownership transferred to you).
We may showcase the work we deliver to you in our portfolio, on our website, and in marketing materials, including screenshots, the client name, and a link to the live site, unless you ask us in writing not to.
5. Cancellation & Termination
The initial term is chosen in your signed agreement (month-to-month, 12 months, 24 months, or another agreed period). After the initial term, the agreement continues month-to-month and can be ended by either party with 30 days' written notice. You may cancel by contacting us at info@nuvoraweb.com. Cancellation takes effect at the end of the 30-day written notice period beginning on the date we receive your cancellation request.
If you end a fixed-term agreement early, the remaining fees for that term become due, or you may instead pay the ownership transfer fee in your signed agreement and take the website. Early termination does not entitle you to a refund of fees already paid.
Until ownership transfers under Section 4, a Starter or Growth website will be taken offline on the effective date of cancellation, unless a completed ownership transfer or other written agreement provides otherwise. We do not transfer the codebase, source files, hosting environment, or design system to you or any third party on subscription cancellation alone.
Tailored engagements end according to the signed quote or statement of work.
We may end the agreement immediately for non-payment or serious breach, and may suspend or terminate the Services if you (a) breach these Terms, (b) fail to pay fees when due (subject to the grace period in Section 3), (c) use the Services for unlawful, fraudulent, or abusive purposes, or (d) put us, our infrastructure, or other clients at material risk.
6. Refund Policy
Except where applicable law requires otherwise, all fees - including subscription fees, fixed-term plan fees, ownership transfer fees, and Tailored quote fees - are final and non-refundable. Early termination during a fixed term does not result in a refund of fees already paid.
Full details, including US and EU consumer rights, are set out in our Refund Policy, which is incorporated into these Terms by reference.
7. Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information, content, and feedback needed to deliver the Services.
- Ensure that any content you supply does not infringe third-party rights (copyright, trademark, privacy, or otherwise) and complies with applicable law.
- Not use the Services to host or distribute illegal, harmful, defamatory, deceptive, or malware-laden content.
- Maintain the security of any credentials we issue to you (e.g., CMS logins) and notify us promptly of any suspected unauthorized access.
8. Third-Party Services
The Services rely on third-party platforms, including Vercel (hosting), Stripe (payments), Notion (lead and project storage), Google (advertising and analytics), and may rely on others required for specific integrations (e.g., booking, email, e-commerce). Your use of those platforms via our Services is also subject to their own terms.
We are not responsible for outages, changes, deprecations, or security incidents originating with third-party providers, but we will use reasonable efforts to mitigate the impact on the Services.
9. Disclaimers
The Services are provided on an “as is” and “as available” basis. Except where prohibited by law, Nuvora disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that the Services will be uninterrupted, error-free, or completely secure.
We do not guarantee any specific business outcome, search ranking, conversion rate, or revenue level from your website.
10. Limitation of Liability
To the maximum extent permitted by law, Nuvora's total aggregate liability arising out of or relating to these Terms or the Services is limited to the total fees you paid to Nuvora in the previous twelve (12) months.
In no event will Nuvora be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if we have been advised of the possibility of such damages.
11. Indemnification
You agree to defend, indemnify, and hold harmless Nuvora and its officers, employees, and contractors from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of (a) content you provide to us, (b) your use of the Services in breach of these Terms or applicable law, or (c) your infringement of any third-party right.
12. Confidentiality
Each party agrees to keep confidential non-public information shared by the other party in connection with the Services, and to use it solely for the purpose of performing under these Terms. This duty continues for three (3) years after the agreement ends.
13. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date below. Material changes will be communicated by email or via a notice on the Site at least 14 days before they take effect. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
14. Governing Law & Disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, except where mandatory consumer-protection law in your country or state of residence provides otherwise.
15. Contact
Questions about these Terms? Reach out to us:
- NuvoraWeb LLC
- Email: info@nuvoraweb.com
- Or use our contact form.