1. Introduction
This Refund Policy explains how NuvoraWeb LLC (“NuvoraWeb LLC”, “Nuvora”, “we”, “our”, or “us”) handles refunds for web design, development, hosting, and related services (the “Services”) offered through nuvoraweb.com.
This policy supplements our Terms of Service. Where there is a conflict, the Terms govern except where applicable law requires otherwise.
2. How Billing Works
You choose a subscription plan (Starter or Growth), sign the package agreement for that plan, and subscribe through Stripe. There are no upfront build fees. Your first monthly payment activates the plan and we begin work on your website. Ongoing Services - design, development, hosting, and support included in your plan - are delivered for each billing period you remain subscribed.
By subscribing, you confirm that you understand billing begins when you sign up, that work starts once your subscription is active, and that fees already paid are not refundable if you cancel early.
3. General Refund Policy
Except where applicable law requires otherwise, all fees paid to NuvoraWeb LLC are final and non-refundable. This includes subscription fees, fixed-term plan fees, and one-time buyout fees.
Because the Services are delivered continuously - design, development, hosting, support, and updates - we do not issue refunds for periods that have already begun, for partial months, or for unused time remaining after you cancel.
4. Monthly Subscriptions
Subscription plans (Starter and Growth) are billed monthly in advance through Stripe in the currency shown at checkout. Each payment covers the upcoming billing period during which we actively deliver the Services.
You may cancel a month-to-month subscription at any time in accordance with our Terms, but cancellation does not entitle you to a refund for the current or any prior billing period. Your subscription remains active through the end of the 30-day written notice period described in our Terms.
5. Yearly Option
If you select the yearly option in your signed package agreement, the full yearly commitment is billed according to that agreement. Yearly fees are non-refundable once the term has started, including if you cancel before the term ends.
Early cancellation during a yearly term does not release you from remaining fees owed for the agreed term unless we expressly agree otherwise in writing. This matches the termination rules in your signed package agreement.
6. Buyouts & One-Time Fees
If you purchase full code ownership through a one-time buyout after 12 continuous months on an active subscription, that payment is final and non-refundable once processed. Buyout deliverables are provided according to your signed package agreement.
Buyout fees do not retroactively refund subscription payments made before the buyout.
7. Billing Errors
If you believe you were charged in error - for example, a duplicate charge, an incorrect amount, or a charge after a confirmed cancellation - contact us within 14 days of the charge at info@nuvoraweb.com. We will investigate in good faith.
Verified billing errors will be refunded to the original payment method within 5–10 business days of confirmation. This is the only routine circumstance in which we issue refunds.
8. Cancellation vs. Refunds
Cancelling your subscription stops future billing according to our Terms - including any applicable notice period - but it is not the same as receiving a refund. You remain responsible for fees owed through the effective cancellation date.
Because NuvoraWeb LLC retains ownership of the code that powers your website, your site will be taken offline on the effective date of cancellation, as described in our Terms of Service.
9. United States Consumers
NuvoraWeb LLC is a Delaware limited liability company. If you are a consumer located in the United States, the general no-refund policy above applies to the fullest extent permitted by applicable federal and state law.
Some states provide additional consumer protections that cannot be waived by contract. Nothing in this policy limits any non-waivable rights you may have under the laws of your state of residence. If applicable law requires a refund in a specific situation, we will comply with that requirement.
10. European Union & EEA Consumers
If you are a consumer in the European Union, European Economic Area, or United Kingdom, you may have statutory rights under local consumer-protection law, including a 14-day right of withdrawal for certain distance contracts.
Because subscribing triggers the start of design, development, and ongoing delivery of digital Services, you may be asked to expressly consent to us beginning performance before any withdrawal period expires and to acknowledge that you lose your right of withdrawal once performance has fully begun - as permitted under applicable EU/EEA/UK rules for digital services.
Where mandatory consumer law gives you rights we cannot contract away - including in your country of residence - those rights apply and take precedence over this policy. If you believe a statutory right applies to your purchase, contact us with details and we will review your request in accordance with applicable law.
You may also have the right to lodge a complaint with your local consumer protection authority or data protection authority where relevant.
11. Chargebacks & Payment Disputes
If you dispute a charge with your bank or card issuer without first contacting us, we may suspend the Services while the dispute is investigated. We reserve the right to provide your payment processor and financial institution with evidence of your subscription, acceptance of these terms, and Service delivery.
Please email us first at info@nuvoraweb.com so we can resolve legitimate billing issues quickly.
12. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date below. Material changes will be communicated by email or via a notice on the Site at least 14 days before they take effect where required.
13. Contact
Questions about billing or this Refund Policy? Reach out to us:
- NuvoraWeb LLC
- Email: info@nuvoraweb.com
- Or use our contact form.