1. Introduction
This Refund Policy explains how NuvoraWeb LLC (“NuvoraWeb LLC”, “Nuvora”, “we”, “our”, or “us”) handles refunds for web design, development, hosting, and related services (the “Services”) offered through nuvoraweb.com.
This policy supplements our Terms of Service. Where there is a conflict, the Terms govern except where applicable law requires otherwise. If you have signed a Master Services Agreement with NuvoraWeb LLC, that signed agreement controls for your engagement where it conflicts with this policy.
2. How Billing Works
Starter and Growth subscriptions. You choose a subscription plan, sign the package agreement, and subscribe through Stripe. There are no upfront build fees on Starter or Growth. On monthly billing, your first payment activates the plan and we begin work. On yearly billing with a free trial, nothing is charged at checkout until the trial ends unless you cancel first. Ongoing Services included in your plan are delivered for each billing period you remain subscribed.
Tailored engagements. Tailored work is quoted separately. Fees and payment timing follow the signed quote or statement of work and may include amounts due before or during the build.
By paying, you confirm that you understand when billing begins, that work starts according to your agreement, and that fees already paid are not refundable if you cancel early - except where applicable law requires otherwise.
3. General Refund Policy
Except where applicable law requires otherwise, all fees paid to NuvoraWeb LLC are final and non-refundable. This includes subscription fees, fixed-term plan fees, ownership transfer fees, and Tailored quote fees.
Because the Services are delivered continuously - design, development, hosting, support, and updates - we do not issue refunds for periods that have already begun, for partial months, or for unused time remaining after you cancel.
4. Monthly Subscriptions
Starter and Growth month-to-month plans are billed monthly in advance through Stripe in the currency shown at checkout. Each payment covers the upcoming billing period during which we actively deliver the Services included in your plan.
You may cancel a month-to-month subscription at any time in accordance with our Terms, but cancellation does not entitle you to a refund for the current or any prior billing period. Your subscription remains active through the end of the 30-day written notice period described in our Terms.
5. Fixed-Term Option
If you select a fixed term (for example yearly / 12 months, or 24 months) in your signed agreement, fees for that term are billed according to the agreement. Fixed-term fees are non-refundable once the term has started (or once a free trial ends and the charge is processed), including if you cancel before the term ends.
If you end a fixed-term agreement early, the remaining fees for that term become due, or you may instead pay the ownership transfer fee in your signed agreement and take the website. Early cancellation does not entitle you to a refund of fees already paid unless we expressly agree otherwise in writing or applicable law requires otherwise.
6. Ownership Transfer, Tailored & One-Time Fees
If you receive full code ownership through the ownership transfer fee in your signed agreement, or after 24 consecutive months of payment on an active Starter or Growth subscription, that ownership transfer payment (when applicable) is final and non-refundable once processed. Ownership deliverables follow your signed agreement.
Ownership transfer fees do not retroactively refund subscription payments made before the transfer.
Fees paid under a Tailored quote or statement of work are likewise final and non-refundable once processed, except where applicable law requires otherwise or we agree otherwise in writing.
7. Billing Errors
If you believe you were charged in error - for example, a duplicate charge, an incorrect amount, or a charge after a confirmed cancellation - contact us within 14 days of the charge at info@nuvoraweb.com. We will investigate in good faith.
Verified billing errors will be refunded to the original payment method within 5–10 business days of confirmation. This is the only routine circumstance in which we issue refunds.
8. Cancellation vs. Refunds
Cancelling your subscription stops future billing according to our Terms - including any applicable notice period - but it is not the same as receiving a refund. You remain responsible for fees owed through the effective cancellation date.
Because NuvoraWeb LLC retains ownership of the code that powers Starter and Growth subscription websites, your site will be taken offline on the effective date of cancellation, as described in our Terms of Service, unless a completed ownership transfer or other written agreement provides otherwise.
9. United States Consumers
NuvoraWeb LLC is a Delaware limited liability company. If you are a consumer located in the United States, the general no-refund policy above applies to the fullest extent permitted by applicable federal and state law.
Some states provide additional consumer protections that cannot be waived by contract. Nothing in this policy limits any non-waivable rights you may have under the laws of your state of residence. If applicable law requires a refund in a specific situation, we will comply with that requirement.
10. European Union & EEA Consumers
If you are a consumer in the European Union, European Economic Area, or United Kingdom, you may have statutory rights under local consumer-protection law, including a 14-day right of withdrawal for certain distance contracts.
Because subscribing triggers the start of design, development, and ongoing delivery of digital Services, you may be asked to expressly consent to us beginning performance before any withdrawal period expires and to acknowledge that you lose your right of withdrawal once performance has fully begun - as permitted under applicable EU/EEA/UK rules for digital services.
Where mandatory consumer law gives you rights we cannot contract away - including in your country of residence - those rights apply and take precedence over this policy. If you believe a statutory right applies to your purchase, contact us with details and we will review your request in accordance with applicable law.
You may also have the right to lodge a complaint with your local consumer protection authority or data protection authority where relevant.
11. Chargebacks & Payment Disputes
If you dispute a charge with your bank or card issuer without first contacting us, we may suspend the Services while the dispute is investigated. We reserve the right to provide your payment processor and financial institution with evidence of your subscription, acceptance of these terms, and Service delivery.
Please email us first at info@nuvoraweb.com so we can resolve legitimate billing issues quickly.
12. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date below. Material changes will be communicated by email or via a notice on the Site at least 14 days before they take effect where required.
13. Contact
Questions about billing or this Refund Policy? Reach out to us:
- NuvoraWeb LLC
- Email: info@nuvoraweb.com
- Or use our contact form.