FAQ
Frequently asked questions
Straight answers about Nuvora's subscription websites, pricing, process, and support.
About Nuvora
Nuvora (also known as NuvoraWeb LLC) is a web design and development studio that builds custom websites. Subscription plans are Starter (€100/mo or €900/yr) and Growth (€500/mo or €4,500/yr), with no upfront build fees on those plans. Tailored work is quoted separately when you need something smaller, larger, one-time, or otherwise outside a fixed plan. Sites are custom code — not WordPress templates or page builders. Cancel month-to-month subscriptions with 30 days written notice. Contact: info@nuvoraweb.com or WhatsApp. Website: https://nuvoraweb.com. Portfolio: https://nuvoraweb.com/portfolio. Blog: https://nuvoraweb.com/blog.
What is Nuvora?
Nuvora is a web design and development studio that builds and maintains custom websites. Instead of a large upfront agency fee, most clients subscribe to Starter or Growth for design, development, hosting, and support. Tailored quotes cover scopes that do not fit those plans.
What does NuvoraWeb do?
NuvoraWeb designs, builds, launches, hosts, and maintains custom websites for businesses. Work is done in-house with custom code. The studio also writes industry-focused guides on its blog and shows live and concept work in its portfolio.
How much does a Nuvora website cost?
Starter is €100 per month or €900 per year. Growth is €500 per month or €4,500 per year (pay for 9 months, get 12). There is no separate upfront build fee on Starter or Growth. Tailored is quoted to fit your brief and may be smaller, larger, one-time, or ongoing.
Is there an upfront fee?
Not on Starter or Growth — those subscription plans have no upfront build fee. On monthly billing, your first payment activates the plan and work begins. On yearly billing with a free trial, nothing is charged at checkout until the trial ends unless you cancel first. Tailored engagements are quoted separately and may include amounts due before or during the build.
What's included in the Growth plan?
Growth includes a professional custom website with modern design, smooth motion and micro-animations, 3D animations and interactive product sections, booking or a shop when needed, ongoing content and design updates, hosting, and priority support. Starter is a clean static presence plan. Tailored is quoted separately when you need something smaller, simpler, more advanced, more technical, one-time, or otherwise outside the subscription plans.
How does the free trial work?
Yearly plans include a free trial: 7 days on Starter and 14 days on Growth. Nothing is charged today. Stripe bills the full yearly amount when the trial ends unless you cancel before then. You can cancel anytime during the trial at no cost.
Why subscription instead of paying upfront?
Traditional agencies often charge large lump sums before work begins. On Starter and Growth, Nuvora bundles design, development, hosting, and support into a flat monthly or yearly subscription billed through Stripe, so cash flow is predictable and there is no separate upfront build invoice for the included scope. Tailored is available when a one-time or custom fee structure fits better.
How does the subscription work?
You subscribe to Starter or Growth through Stripe. Monthly plans bill in advance each month and can be cancelled with 30 days written notice. Yearly plans bill once per year under your signed agreement (pay for 9 months, get 12). Signing the package agreement and completing checkout starts the relationship.
Can I cancel?
Yes. Month-to-month Starter and Growth plans can be cancelled with 30 days written notice after the initial term. If you end a fixed-term agreement early, remaining fees for that term become due, or you may pay the ownership transfer fee in your agreement and take the website. During a yearly free trial you can cancel anytime before the trial ends at no cost. See the refund policy on nuvoraweb.com/refund for charge and consumer-rights details.
Do I own the code?
On Starter or Growth, while you are subscribed Nuvora hosts and maintains the site under your plan and you have a full license to use it. After 24 consecutive months of payment — or upon payment of the ownership transfer fee in your signed agreement — you receive full ownership of the website, including the project-specific code. Tailored can include ownership terms in the signed quote.
Is this just an AI template?
No. Every site is custom-built code, reviewed and finished by the studio — not a template or drag-and-drop page builder. AI tooling may speed up repetitive parts of design and development; judgment, QA, and the client relationship remain human.
What technology does Nuvora use?
Nuvora ships custom code only — no WordPress, Webflow, or page builders for client sites. Most marketing sites use Next.js, React, TypeScript, and Tailwind, often hosted on Vercel, with Framer Motion or GSAP for animation when needed. Backend APIs and integrations use whatever fits the project. Headless CMS options such as Sanity or Payload can be added when clients need to edit content without code.
Who builds the site — is work outsourced?
No. Design, copy, and code are done by the in-house studio team. There are no offshore hand-offs or template resellers. The same people who design the site build and maintain it.
How does the process work?
For Starter and Growth: (1) Subscribe, (2) Design & Build, (3) Launch, (4) Host & Maintain, (5) Ongoing Support. After checkout, the team reaches out within 24 hours to kick off brand direction and goals, then designs, develops, and launches the site under your plan. Tailored follows the timeline in your signed quote.
How fast do you reply?
Nuvora aims to reply within 24 hours on business contact. Priority support on Growth has faster response times for subscribers.
What if I already have a website?
Nuvora will review what you have and say honestly whether it is worth keeping, iterating, or rebuilding. Either path can sit under a Starter or Growth subscription for design, development, hosting, and support — or under Tailored when the scope needs a custom quote.
Do you redesign existing sites?
Yes. Redesigns and rebuilds are a core part of the work. The portfolio includes live client rebuilds and concept redesigns; labels in the portfolio mark what is client work versus studio concepts.
Do you work with small businesses and local services?
Yes. Nuvora builds sites for restaurants, trades, charities, e-commerce, booking businesses, and other local and service brands — not only tech startups. The blog covers industry-specific website guidance for many of those verticals.
Do you build e-commerce or booking sites?
Yes, within Growth when the scope fits — including advanced integrations such as booking flows or e-commerce. Larger or highly custom product platforms may need a Tailored conversation before you subscribe.
Is hosting included?
Yes on Starter and Growth for as long as you remain subscribed. The studio handles deployment and upkeep so you are not managing servers yourself. Tailored hosting is as agreed in the quote.
Are content updates included?
Growth includes ongoing content and design updates to your live site — copy, images, sections, and refinements — with priority support for subscribers. Larger rebuilds, new sites, or work outside the agreed scope are quoted separately. Starter does not include ongoing design updates. Tailored follows the signed quote.
Do you offer branding?
Light brand work — wordmark refinement, voice and tone, a basic visual system — is included when needed for the website under a subscription plan. Full identity systems, extensive brand guidelines, or print collateral sit outside standard plan scope; Nuvora can recommend a brand-first partner and then build the web experience.
What if I need to change scope mid-project?
Your subscription fee covers what is included in your Starter or Growth plan. Small changes roll into the subscription on Growth. Larger structural additions may need a quick re-scope together — without surprise mid-month invoices for work that was never agreed.
You're a small studio. What if someone is unavailable?
Projects have a primary lead and a backup familiar with the file. The backup has context and access so work can continue if a lead is sick, on holiday, or blocked. You are told who is who at kickoff.
Can I pay once and own the website?
Yes. Besides Starter and Growth (subscription with hosting and support), Nuvora quotes Tailored work — including one-time builds with full code ownership (you host), larger or more technical scopes, or something simpler and smaller. Choose Tailored on the pricing section, or contact the studio. On Starter or Growth you can also pay the ownership transfer fee in your agreement to take the website early.
What contract term can I choose?
Your signed Master Services Agreement sets the initial term: month-to-month, 12 months, 24 months, or another agreed period. After the initial term, the agreement continues month-to-month and either party can end it with 30 days’ written notice.
Can I pay by bank transfer or crypto?
Monthly subscriptions are billed automatically through Stripe. Bank transfer or crypto is available only for 6-month or 12-month prepaid periods, as stated in your signed agreement.
What happens if a payment is late?
Overdue amounts may attract interest at 1.5% per month. If payment remains outstanding more than 14 days after written notice, Nuvora may pause or suspend services — including taking the website offline — until payment is current.
Is our work confidential?
Yes. Both parties keep confidential any non-public information shared during the engagement. That duty continues for three years after the agreement ends.
Which document controls — the website Terms or the signed contract?
When you sign a Master Services Agreement with NuvoraWeb LLC, that signed agreement is the complete agreement for your engagement and controls if it conflicts with the public Terms of Service or Refund Policy on the website. Legal pages: https://nuvoraweb.com/terms and https://nuvoraweb.com/refund.
How do I request something outside Growth?
Go to the pricing section on https://nuvoraweb.com/#pricing and choose Tailored, or contact info@nuvoraweb.com / the homepage form. Describe what you need; Nuvora will reply with a quote. Growth remains a strong default for ongoing hosting and support.
How do I get started?
Subscribe to Starter or Growth from the pricing section on https://nuvoraweb.com/#pricing, choose Tailored for a custom quote, or contact the studio via the form on the homepage, email info@nuvoraweb.com, or WhatsApp. After signup or a message, Nuvora follows up within 24 hours.
How do I contact Nuvora?
Email info@nuvoraweb.com, use WhatsApp via the links on nuvoraweb.com, or submit the contact form on the homepage. Social profiles: X @NuvoraWeb and LinkedIn company/nuvoraweb.
Where can I see example work?
The portfolio at https://nuvoraweb.com/portfolio lists projects by industry. Each piece is labelled as client work, a studio concept, or a speculative redesign so it is clear what is live client shipping versus demonstration craft.
Does Nuvora use AI in its process?
Yes, as a productivity tool for repetitive design and engineering tasks. Final design decisions, code review, quality assurance, and client communication are handled by the human studio team. Sites are not AI-generated template dumps.
What regions do you serve?
Nuvora works with clients internationally online. Communication is primarily in English. Billing is in euros through Stripe. Legal entity references and policies are published at nuvoraweb.com/privacy, /terms, and /refund.
Is SEO included?
Technical foundations for SEO — performance-minded custom builds, sensible structure, and hosting — are part of how sites are shipped. Ongoing content SEO strategy and link building are not automatic add-ons; discuss needs at kickoff if organic growth is a primary goal.
Can Nuvora connect Stripe, forms, or other tools?
Yes. Growth covers advanced integrations such as payments, forms, booking, newsletters, and similar product plumbing when they fit the plan. Exact tools are chosen per project. Larger custom platforms may need Tailored scoping.
What happens after I subscribe?
Nuvora reaches out within 24 hours to kick things off, then works with you on brand direction and website goals, then designs, develops, and launches the site. After launch, hosting, maintenance, and ongoing support continue under your Starter or Growth subscription.
What happens after I send a contact message?
You should receive a reply within 24 hours. If the fit is clear, next steps may be a short call, a path to subscribe to Starter or Growth, or a Tailored quote. You can also reach the team anytime at info@nuvoraweb.com or on WhatsApp.
Where are legal policies?
Privacy Policy: https://nuvoraweb.com/privacy. Terms of Service: https://nuvoraweb.com/terms. Refund Policy: https://nuvoraweb.com/refund.